Frequently Asked Questions
What is the Softafrix SaaS POS system?
It is a cloud-based point-of-sale software solution (software-as-a-service) designed to manage sales transactions, inventory, billing, and other retail / hospitality operations from anywhere with internet access.
What types of businesses is it suitable for?
The system is ideal for retail stores, restaurants, cafes, convenience stores, and other businesses that need a modern POS with real-time access and multi-device support.
(Some SaaS POS solutions emphasise restaurant features such as split tables and kitchen orders; you may consider whether Softafrix supports those.)
How does billing and pricing work?
Because it’s a SaaS model, you subscribe monthly or yearly rather than purchasing perpetual licences. Pricing typically depends on number of locations, number of users/devices and feature set. (Check Softafrix’s current plan details.)
How do I get started / set up the system?
Generally:
- Sign up for the service via Softafrix’s website or contact sales.
- Configure your business profile (store(s), users, products, tax settings, payment methods).
- Install or access the POS app/software on your device(s).
- Train your staff (Softafrix may provide manuals or training).
- Go live with transactions.
Softafrix (or their partner) will guide you through onboarding and configuration.
What hardware do I need?
Since it is SaaS and cloud-based, you’ll need internet-connected devices (tablet, PC, or POS terminal) and any peripheral hardware (receipt printer, barcode scanner, cash drawer) that your business requires and is compatible. The minimal requirement is a supported device with browser or app access.
Can the system run offline / what happens if internet is lost?
This is an important consideration. Some SaaS POS systems offer an offline mode whereby transactions are cached locally and synchronised when connectivity returns; others require live connection. You should check with Softafrix whether they support offline/backup mode, and how data integrity is maintained in case of connectivity issues.
What features are included?
Key features typically include:
- Sales checkout (scan/enter products, apply discounts, split bills)
- Inventory management (stock levels, replenishment alerts)
- Billing / receipts with multiple payment methods
- Reporting & dashboards (sales by period, product, location)
- Multi-user access, with roles/permissions
Possibly integrations (with accounting, e-commerce, payment gateways)
You should review the feature list for Softafrix specifically to see what modules are standard vs premium.
Is my data secure, and what about backups?
As a cloud-hosted service, data security is critical. Ensure that Softafrix uses industry-standard encryption, backups, and complies with relevant data protection regulations. Ask about: encryption at rest/in transit, backup frequency, disaster recovery plan, and what happens if you terminate the service (data export).
What happens if I want to add stores/devices/users later?
One of the benefits of SaaS is scalability. Typically you can add additional devices, users, or store locations, and the subscription plan scales accordingly. Check with Softafrix about how this works (pricing for additional locations/devices, how to configure them, any migration downtime).
Are there any long-term commitments or hidden fees?
When using SaaS POS, it’s important to ask about contract length (monthly, annual), renewal terms, cancellation policy, and any hidden costs (e.g., extra modules, support, transaction fees). Ensure transparency of pricing.
What support and training are provided?
Typically you’d expect: onboarding training, user manuals/documentation, customer support (email, phone, chat), and possibly updates/patches included in your subscription. Confirm with Softafrix what level of support is included and whether premium support (24/7, dedicated account manager) costs extra.
How do upgrades or new features get handled?
With SaaS models, upgrades and new features are often rolled out automatically by the provider. Ask how often updates occur, whether there’s planned downtime, whether you have control over when features are enabled, and how backwards-compatibility is handled for customised setups.
Can I export my data or switch providers if needed?
It’s wise to ask: if you terminate your subscription or wish to switch to a different POS, how will you export your product, sales, customer, and inventory data from Softafrix? Are there export formats (CSV, Excel, API)? Is there any data-lock-in?
What payment methods and integrations are supported?
Confirm which payment methods the POS supports (cash, card, mobile wallets), whether it integrates with payment gateways, whether it supports terminal hardware, contactless/no-touch payments, and whether it integrates with accounting software, e-commerce, CRM, loyalty programs.
What about legal/compliance issues?
Ensure that your POS solution handles tax rules (VAT, sales tax) for your region, supports fiscal printing/receipt compliance if required, supports reporting for auditors, and is compliant with privacy/regulation (depending on your state/country).